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Job Creation and Ramon: Maryland

Maryland Customized Employment Project

From Workforce Development, Quarterly Publication of the Maryland Customized Employment Partnership, Issue 2, Volume 1

Dr. Robert Morgenstein has an established dental practice in the Rockville area. At the suggestion of an acquaintance who is a patient of Dr. Morgenstein, a career specialist from the MontgomeryWorks One Stop Career Center contacted Dr. Morgenstein to find out more about his practice, and how the flow of work occurred within his office. Dr. Morgenstein and his staff welcomed the opportunity to discuss their work and the internal operational needs the office was currently experiencing.

Upon meeting Dr. Morgenstein at his office, the career specialist found that Dr. Morgenstein and his office manager were proactive in identifying tasks that might be appropriately re-assigned for a better work flow. Some of the identified needs in the office included: ushering patients from the waiting area to the appropriate room, pulling and re-filing patient's charts, running errands to the post office, making bank deposits, and additional light clerical tasks.

Ramon DePaula is an individual who was seeking employment and desiring a clerical position where he could also interact with people. Ramon is able to perform some typical office functions, including those identified by Dr. Morgenstein and his staff, but not all of the tasks usually performed by an office clerk.

After negotiating with the career specialist, Dr. Morgenstein was willing to give Ramon the opportunity to perform different job tasks in order to assess whether he was a good fit for the practice, and whether the tasks would help to streamline his operation. After a volunteer work trial, Ramon was offered a job as a clerical assistant. He works in a position that was created to fill specific needs in the busy dental office and matched to his interests and skills. According to Dr. Morgenstein "Ramon's new position allows the front office staff to spend more quality time updating patient charts."

For more information about this case study or the Maryland Customized Employment Partnership, please contact:
Lisa Cuozzo
(240) 283-1576 (voice)

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