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Tips and Resources for One-Stop Staff to Assist Customers in Managing Social Security Disability Benefits

Note: An additional $1,740 can be put into a burial account which does not count towards the limit.

Social Security Resources

Social Security National Toll-Free Number:

Voice: 1-800-772-1213
TTY: 1-800-325-0778
Call between 7:00 AM to 7:00 PM any business day

National Office Mailing Address

Social Security Administration - Office of Public Inquiries
Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235

Regional and Local Offices

Regional offices for the Social Security Administration are located in:

Social Security has local offices throughout the United States. Addresses for regional and local offices are located in the "Blue Pages" or under U.S. Government, in the phone book. Regional and local offices can also be found through the Social Security Administration web site.

Web Site

The Social Security Administration has a very comprehensive and user-friendly web site, with extensive information, publications and forms available. In addition to the main web site, specific sections are dedicated to disability issues.

Each of the regional offices also has a web site, which can be accessed through

Social Security Publications

The Social Security Administration has an extensive number of publications on issues related to disability benefits. Some of the publications available include:

All publications are available free of charge through the web site, the local Social Security office, or by calling the toll-free number.

Benefits Planning Projects

SSA is in the process of funding a national network for Benefits Planning Assistance and Outreach (BPA & O). As of January, 2001, sixteen states have received awards, and SSA is in the process of funding BPA & O Projects in additional states. A listing of the currently funded projects (as of 1/01) is available at:

Ticket to Work Program Manager

Maximus Corporation
Voice: 1-866-YOURTICKET (1-866-968-7842)
TDD: 1-866-TTD2WORK (1-866-833-2967)
Web site:

Benefits Management Software

The Employment Support Institute has developed WorkWORLD, software to assist individuals with disabilities in calculating the impact of employment on Social Security and other benefits. One-Stops may wish to obtain a copy of this software to assist individuals in managing their benefits.

Employment Support Institute
Attention: WorkWORLD Support
Virginia Commonwealth University School of Business
1015 Floyd Avenue; P.O. Box 844000
Richmond, VA 23284-4000
Voice: (804) 828-2665
Web site:

The federal government allows people to determine eligibility for certain public benefits at

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