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Fact Sheet - Ticket to Work Program

What is the Ticket to Work Program?

The Ticket Program is something new in the Social Security Administration (SSA). The program offers SSA disability beneficiaries greater choice in obtaining the services they need to help them go to work.

When did the Ticket Program begin?

Some beneficiaries began to receive Tickets in 2001.

Is the Ticket Program starting everywhere at the same time?

No. The new Ticket to Work program is being phased into operation on a gradual basis, so people will receive their Tickets at different times. The program will be operating in the entire country by January 1, 2004.

The first group of states (Phase I) began implementation in February 2002. These states are Arizona, Colorado, Delaware, Florida, Illinois, Iowa, Massachusetts, New York, Oklahoma, Oregon, South Carolina, Vermont, and Wisconsin.

Phase II began implementation in late 2002. Phase II states are Alaska, Arkansas, Connecticut, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, South Dakota, Tennessee, Virginia, and the District of Columbia.

Phase III is being implemented in 2003. Phase III states are Alabama, California, Hawaii, Idaho, Maine, Maryland, Minnesota, Nebraska, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Washington, West Virginia, and Wyoming. Phase III also includes Puerto Rico and the Trust Territories of American Samoa, Guam, The Northern Mariana Islands, and the Virgin Islands.

How will I know where the Ticket Program is available?

SSA is announcing our plans in many different places where people who receive Social Security disability benefits get information about SSA, including Social Securitys Internet web site,

What does a Ticket look like?

The Ticket is a paper document that has some personal information and some general information about the Ticket Program.

How does a person with a disability get a Ticket?

SSA is working with an organization the law calls a Program Manager. The Program Manager, Maximus, Inc. of McLean, VA is helping SSA to manage the Ticket program. Maximus will help SSA send the Ticket in the mail with a letter explaining the program.

The responsibilities of Maximus include:

Where does a person with a disability take his/her Ticket to get services?

You take your Ticket to what the law calls an Employment Network. The Employment Networks are private organizations or public agencies that have agreed to work with Social Security to provide services under this program. One-Stop Centers are among the entities that can accept the ticket if they are an approved vendor.

How does a person with a disability find out about the Employment Networks?

The Program Manager, Maximus, will send people with disabilities a list of the approved Employment Networks in their local area when SSA sends you your Ticket. Employment Networks may also directly contact people with disabilities to offer their services. This information also will be available on the SSA web site and in other places.

How will people with disabilities choose an Employment Network?

People with disabilities can contact any Employment Network in their local area to see if it is the right one for them. Both the individual with a disability and the Employment Network have to agree to work together.

Can people with disabilities change Employment Networks?

Yes. People with disabilities have the right to stop working with one Employment Network and begin working with another one. Before the individual makes this decision, however, the person with a disability should make sure he/she fully understands how the Employment Network plans to help you to work.

How can I get more information about the Ticket program?

You can contact the Program Manager:
Maximus Corporation
Voice: 1-866-YOURTICKET (1-866-968-7842)
TDD: 1-866-TDD2WORK (1-866-833-2967)

You can contact the Social Security Administration:
Voice: 1-800-772-1213
TTY: 1-800-325-0778

SSA will have pamphlets and other written material available at local Social Security offices.

Information about the Ticket program is also available from many other private and government organizations that help people with disabilities.

If people with disabilities get a Ticket, do they have to use it?

No. The Ticket Program is voluntary.

This information as based on a fact sheet and other information provided by the Social Security Administration and from Maximus, Inc.

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