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Access for All

Outreach and marketing

These strategies are used by One-Stops to increase the visibility and usage of services by the general public, including customers with disabilities and the business community.

Registration and orientation

This section explores effective orientation strategies and processes for enrolling customers into the One-Stop service delivery system.

Screening and assessment

This section explores workforce development practices that assist the customer in determining competencies and goals. Practices can range from career development, exploration and planning, and identification of non-apparent disabilities to formal assessment and screening.

Service coordination

This section explores the ways that One-Stop partners and other stakeholders collaborate to provide seamless services to customers.

Service delivery

This section reviews methods for providing employment support to all One-Stop customers, including those with disabilities.

Employer marketing and services

These strategies used by One-Stops to make services known to the business community.

Capacity building and staff training

This section explores the means by which organizations can maintain and develop the highest level of knowledge and ability in their staff.

Operations and management

This section explores the means by which operational and leadership practices can set the stage for high quality services.