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This section will help you navigate what may be less-familiar territory with ease and professionalism. You'll find guidelines that can help you work with customers with disabilities, including language and etiquette tips as well as information on specific disabilities.
This document was developed by the National Center on Workforce and Disability (NCWD), based at Institute for Community Inclusion at the University of Massachusetts Boston. Some of the material used was funded through the U.S. Department of Labor's Office of Disability Employment Policy (grant number E-9-4-1-0071). The opinions expressed herein do not necessarily reflect the position or policy of the U.S. Department of Labor, nor does mention of tradenames, commercial products, or organizations imply endorsement by the U.S. Department of Labor.
Copyright 1992-2008, Institute for Community Inclusion
