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Capacity building and staff training

This section explores the means by which organizations can maintain and develop the highest level of knowledge and ability in their staff.

Knowledge, Skills, and Abilities (KSA) Initiative

This website has information about NCWD/Y’s Knowledge, Skills, and Abilities (KSA) Initiative and all of the National Collaborative on Workforce and Disability for Youth’s training resources.

Building Capacity for Serving People with Disabilities Through the One-Stop System: Boston, MA

The One-Stop in Quincy MA has used a variety of partners and resources to provide individual services to customers with significant disabilities.

One-Stop System Staff - Contacting Employers

Here are some guidelines One-Stop staff should consider when representing job seekers with disabilities to employers.

Using an Online Web Course as a Supplement to Staff Training

"At Your Service: Welcoming Customers with Disabilities" is a free web course developed by the Southeast Disability and Business Technical Assistance Center (DBTAC), used to train staff on disability issues.