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Strategies and Practices for Effectively Serving All One-Stop Customers: A Framework for Systems Change

The 'Framework' is designed to assist personnel and leaders in One-Stop Centers and other organizations in the workforce investment system to respond to the needs of an increasingly complex employer and job seeker customer base. It describes universal strategies and specific practices that have been used successfully in workforce investment organizations to bring about systems change and to enhance employment opportunities for all job seekers.

For Policy Analysts and Leaders: the Framework is based on a detailed review of Department of Labor regulations. Footnotes with the framework will take you to the citations behind the framework.

The 'Framework' can be downloaded as a single document, or accessed by sections:

Click on the links below for detailed information on each section.